You'll warm to the way we do business

The service we offer

We offer a personal, professional and friendly service from start to finish. Most importantly, we recognise that as our customer, it is your views that count.

We work with our clients to make sure that their renewable energy system is sympathetic to their house and neighbourhood. If you are in a conservation area or your house is listed, we can help you with the planning process. Working with one of the local planning departments we designed an integrated roof system using System Photonics tiles for the central gulley of a Grade II Listed house. Just visible from the highway, the panels match the profile and colour of the existing slate and form the new roof covering, completely replacing the slates.

We will design your PV, ST or biomass system only after we fully understand your needs and requirements and unlike many other national companies, we do not have a “one size fits all”. We can access any number of different types of panels, inverters and boilers to ensure that your system is one that properly suits you.

It's all about people

Our salesmen are our engineers and they can give you practical, hands-on advice about the best systems for your home. They know how it works, how long it takes and what results it produces – not just what it says on the back of the sales leaflet.

Renewable energy specialists

We work with electricity and water but we’re not just electricians, or plumbers. Our main driver is renewable energy and we deal solely with the installations of photovoltaic, solar thermal and biomass systems. What’s more, we’re accredited for all three technologies by the Microgeneration Certification Scheme, the body set up by the government to ensure high quality standards within the renewables industry.

Solinvictus - the bottom line

Solinvictus is our trading name though our full company name is Solinvictus SES Ltd and our registered number is 08024256. We are a limited company registered in London and incorporated in the UK. Our registered office is: Wellington House, 273-275 High St, London Colney, St Albans, Herts AL2 1HA and our VAT number is 986 5407 72

We are registered with the Microgeneration Certification Scheme (NAP19675) and the trade body that certifies this registration is NAPIT. We are also members of both the Renewable Energy Consumer Code (RECC) and TrustMark who protect the interests of customers buying small scale (domestic) renewable energy systems.

We’re insured by QBE UK Limited (Registered No. 1761561) with one of their Renewable Energy Policy Schedules. It includes: £10,000,000 Employers Liability, £2,000,000 Public & Products Liability and £100,000 Professional Indemnity.

We value your opinion highly and seek to use them to improve our customer service. You can write, email or call to tell us how you feel and, if you’d like to contact an independent body, use the questionnaires provide by RECC
www.recc.org.uk/feedback
www.recc.org.uk/complaint-form

Or take advice from the Microgeneration Certification Scheme (MCS) website
mcscertified.com/complaints-compliance/

We’re part of TrustMark, the Government endorsed sign of consumer protection for home improvements, repairs, renewable energy installations and low energy retrofits. Their Customer Charter sets out your rights when receiving advice, installations, products or services carried out by us.
www.trustmark.org.uk/customer-charter

All installation works are guaranteed for 2 years from the date of completion and the manufacturer’s warranty (5, 10 or even 20 years depending on the brand and the product) come into effect after that – specific details will be given on request. Your statutory rights are not affected by our guarantee. A letter of engagement accompanied by our standard terms and conditions will be provided at the start of any contract for works.

Unless otherwise agreed, English law, with the English Courts having exclusive jurisdiction in relation to any claim, dispute or difference concerning the service and any matters arising from it. If you wish to complain you can do so by contacting Simon Robinson at our office address.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsmen Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.